Frequently Asked Questions

• What are the shipping costs?

  We’re pleased to offer complimentary shipping on all orders valued at $500 or more. For purchases under $500, a flat shipping fee of $35 applies. In cases where a premium carrier is requested, any additional surcharge will be transparently displayed both on the product page and in your shopping cart before checkout.

• How can I avoid paying shipping surcharges?

  You can bypass surcharges in two simple ways: either place an order totaling $500 or more, or purchase three or more items in a single transaction.

• When will my order arrive?

  Orders are typically processed within 3–5 business days. Once processed, most shipments reach customers within 7–10 days. Please note that delivery may take up to 21 days depending on carrier schedules and your location. Orders are dispatched only after payment has been successfully received.

• How do I track my shipment?

  As soon as your order leaves our facility, you’ll be provided with a tracking number. This number can be used with your local postal service—either online or by phone—to monitor the progress of your delivery.

• Can I cancel my order?

  Absolutely. If your parcel has not yet been shipped, you may cancel your order at any time without incurring any fees. Simply contact our support team for assistance.

• When will I receive my refund after cancellation?

  Refunds are processed within 5 business days once all returned products have been received and verified. Please be aware that we cannot issue refunds, reshipments, or returns for circumstances outside our control—for example, if a package is confirmed as delivered by the carrier but left unattended at your door. Since each situation is unique, we encourage you to reach out to our customer service team for personalized guidance.

• What if I’m not satisfied with my purchase?

  Your satisfaction is very important to us. We offer a 30‑day return policy across all products and services. In some cases, a restocking fee of 30% of the order value may apply. For full details or to initiate a return, please contact our customer service team at info@cdnhealth.net or call 888‑306‑5371.

• Is it safe to shop online with you?

  Yes. Our website undergoes daily McAfee security scans to identify and prevent vulnerabilities. In addition, all sensitive information—including payment and contact details—is safeguarded with 256‑bit encryption and protected by a GeoTrust SSL certificate, ensuring the highest standards of online security.

• What is the typical processing and delivery timeframe?

  Orders are processed within 3–5 business days, and most deliveries arrive within 7–10 days after processing.

• Which currency is displayed on the site?

  All prices listed on our website are shown in U.S. dollars.

• What payment methods are accepted

  We accept Visa, Mastercard, Discover, and paper checks. Please note that check payments require additional bank processing time, which may delay your order by 5–7 business days. If you’d prefer to use another payment option, our support team will be happy to assist.